Return Policy – Print on Demand products
Thank you for supporting my artwork!
All Printful products sold through Dimelza.com are made especially for you once your order is placed. Because each item is custom printed on demand, we do not accept returns or exchanges due to ordering the wrong size, selecting the wrong color, changing your mind, or buyer's remorse.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.
To help resolve the issue quickly, please include:
Your order number
A brief description of the issue
Clear photographs showing the problem
If the issue is confirmed, you will receive either a replacement or a refund at no additional cost.
Lost Packages
If your package is lost during shipping, please contact us within 30 days of the estimated delivery date so we can investigate and arrange a replacement or refund if applicable.
Incorrect Shipping Address
Please double-check your shipping address before completing your purchase. Orders shipped to an incorrect address provided by the customer are non-refundable. If a package is returned due to an incorrect or undeliverable address, additional shipping charges may apply to resend the order.
If you have any questions, don't hesitate to get in touch with us at dimelzasbody@dimelza.com before placing your order.